Service Engineer

Company information

Ananda was established in September 2011, focuses on continuous upgrading of intelligent e-bike drive system and component including mid motor, hub motor, controller, sensor, HMI, etc. Ananda’s latest smart platform covers the needs from commercial bike manufacturers to ordinary riders.

As a leading supplier in the industry, Ananda has been well recognized by customers for its R&D capability and consistent quality. Ananda’s headquarter is located in Shanghai, and with three main manufacturing facilities in China, a plant in Vietnam under construction. European service center located in Székesfehérvar, Hungary, and service stations all around Europe, we ensure top-quality service to all our customers in the region.

Job information

• Be responsible for the analysis, treatment and feedback of after-sale problems of the company’s products and timely summary of after-sale problem reports according to the company’s requirements.
• Timely feedback to relevant departments for problems encountered by customers in the product process and further communication and coordination.
• Collected and analyzed customer complaints, coordinated with quality and production departments or R&D departments, to analyze and solve problems.
• Strengthen communication with customers and provide guidance or training for customers in product use.
• Cooperate with sales staff to complete after-sales customer complaint service.
• Complete other work assigned by the leader.

Job requirements

• Engineering background college degree or above, fluent English listening, speaking, reading and writing.
• More thon 3 years’ experience in handling after-sales customer complaints.
• Excellent communication and coordination skills, strong language expression ability, logical thinking & analysis ability and strong sense of responsibility.
• Adapt to business trips, for European OEM customers and dealers.
• Working experience in Europe and America is preferred.
• Driver’s license and driving experience (manual shift).