Call Center Representative

Thomas — Thu, 12 Mar 2026 02:57:50 +0000

Call Center Representative – Arnhem, Netherlands

Are you passionate about technology and problem-solving?

Join Ananda, a global leader in e-bike motor systems, as a Call Center Representative in Arnhem, Netherlands.
As a growing company in Europe, we offer a fast-paced environment where your initiative truly matters. We are looking for a dedicated Call Center Representative to be the primary liaison between our company and our customers. You will take full ownership of resolving inquiries, ensuring that customer satisfaction remains at the heart of everything we do.

Location: Arnhem Ananda Office, Netherlands
Employment type: 36 – 40 hours per week

Your Responsibilities

Customer Engagement: Handle incoming hotline calls and emails with professionalism and a solution-oriented mindset.
Issue Resolution: Effectively manage customer complaints and inquiries, following up consistently until a solution is reached (including on-site visits if necessary).
CRM Management: Create and manage CRM tickets; track progress weekly and collaborate with the right internal stakeholders to ensure timely completion.
Proactive Communication: Maintain a 24-hour response time for all inquiries and conduct follow-up calls or emails to ensure customer satisfaction.
Relationship Building: Develop and sustain positive long-term relationships with our current and potential client base.
Team Collaboration: Work closely with other departments to provide seamless support and assist with special projects as the company scales.

What We’re Looking For

Experience: Proven track record in a customer support or call center role.
Communication Skills: Exceptional verbal and written communication skills with a talent for active listening.
Technical Proficiency: Familiarity with CRM systems and the ability to learn new digital tools quickly.
Adaptability: A customer-focused professional who can tailor their approach to different personality types.
Efficiency: Ability to multi-task, set clear priorities, and manage time effectively in a start-up setting.
Language Skills: Fluency in English and Dutch is required. Proficiency in German or French (or both) is a strong advantage..

What We Offer

Growth Opportunities: As a growing company, we offer an opportunity to grow your career as the company expands.
Dynamic Culture: A collaborative, international team environment where your ideas are heard and valued.
Impact: A role where you aren’t just a number; your work directly influences our reputation and customer satisfaction in the Dutch market.

Why Join Ananda?

At Ananda, we combine innovation, teamwork, and a commitment to quality to revolutionize the e-bike industry. As a Call Center Representative, you’ll play a crucial role in ensuring our customers enjoy seamless experiences with our products.

Take your career further by working on cutting-edge e-bike motor technology and contributing to the future of sustainable mobility.

Apply now and be part of our journey!

About Ananda :
We focus on the development, production, and sales of smart electric drive systems to establish ourselves as a leading company in eMobility and to globally promote greener drive system applications. We want to ensure accessibility and affordability for all people. Leveraging our R&D capability, our goal is to provide riders with the best eRide experience possible and support our customers. We research and develop new products and technologies, collaborate with brands to tailor solutions to their needs, and provide a full service. Ananda’s headquarters in Shanghai are supported by three additional factories in China, with recent expansion into Vietnam. To further strengthen customer relationships, we’ve established service stations in the Netherlands, Hungary, France, Italy, Japan, and the USA, with more coming soon.

Working information

Ananda BV,
Delta 40, 6825 MS
Arnhem, Netherlands

+31 (0)24 2049 583

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Service Engineer/Technician – USA

Thomas — Wed, 08 Oct 2025 08:17:39 +0000

Service Engineer/Technician – USA

Are you passionate about technology and problem-solving?

Join Ananda, a global leader in e-bike motor systems, as a Service Engineer/Technician in the USA.
This is your chance to work with cutting-edge products and make a real impact in the cycling industry!

Location: Remote (with business travel across the U.S.)
Employment type: Full-time

Your Responsibilities

Provide technical and service support to customers, both online and on-site when needed.
Respond promptly to customer inquiries, issues, or complaints (within 24 hours whenever possible) and ensure proper follow-up until resolution.
Manage product returns (RMA) in the CRM system and keep return records updated in the online tracking list.
Plan weekly service activities, including customer visits and preventive maintenance when required.
Participate in weekly team meetings to review customer issues, RMA cases, and service progress.
Prepare a short monthly report summarizing key activities, main issues, and customer feedback.
Follow up on assigned tasks within the call center project according to the project timeline.
Maintain regular communication and strong relationships with customers to ensure satisfaction.
Provide basic product and system training to customers, including use of Ananda Link.
Contribute to improving service processes and efficiency through feedback and team collaboration.
Support other departments (e.g. sales) during customer visits or events when necessary.

What We’re Looking For

Technical Skills: Experience in assembling or repairing industrial products or equipment. Experience in PCBA welding is a plus.
Work Experience: Minimum of 2 years in a related technical or service position.
Authorization: Legally authorized to work in the U.S. without company sponsorship (mandatory).
Education: Minimum of secondary education (high school diploma or equivalent).
Languages: Fluent in both English and Mandarin Chinese; familiarity with Chinese market and culture is preferred.
IT Skills: Proficient in Microsoft Office and ERP systems.

What We Offer

Competitive salary based on experience and qualifications
Partial travel reimbursement for work-related trips
Comprehensive onboarding and training to support your success
Essential tools provided, including a company laptop and phone
Career development opportunities within a growing international team

Why Join Ananda?

At Ananda, we combine innovation, teamwork, and a commitment to quality to revolutionize the e-bike industry.
As a Service Engineer, you’ll play a key role in ensuring our customers enjoy seamless experiences with our products.

Take your career further by working with cutting-edge e-bike motor technology and contributing to the future of sustainable mobility.

Apply now and be part of our journey!

The post Service Engineer/Technician – USA appeared first on Ananda.

Jobs - Ananda

Call Center Representative