Commitment to service

Our service ecosystem – Reliability starts with us

Global
service Worldwide
network Warranty Service
team Ananda
link Call
center Continious
improvement

Global service structure

Connected support, worldwide

Our service team operates as one connected network. From our R&D center, where innovation begins, to our Wuxi factory, where production takes place, we combine global expertise with local presence. With engineers in Europe, North America, and Japan, and a call center in the Netherlands, we have all the knowledge in-house to answer questions quickly and connect directly with the right departments.

Life time control
R&D, production and after sales all connected together

Direct contact
Immediate access to technical experts

Tailored approach
OEMs choose their preferred after-sales setup

Global Service Structure

Robert, Overseas customer service supervisor

“Because everything is developed in-house and different departments work closely with each other, we can support brands and retailers with any question – no matter what”

Worldwide network of service stations

Close to every market

Ananda’s is strategically positioned close to markets.

Its service network provides tangible support where brands need it most. Facilities in the Netherlands, France, Italy, Poland, the U.S., and Japan — supported by our major inspection and repair hub in Hungary — ensure that support is always nearby. Thanks to our local teams, available spare-parts, and on-site technicians we can promise brands that issues are resolved quickly and effectively.

The advantages
of our service :

Direct to dealer service : Fast to respond to service request

Regional service stations : Reduce shipping time and costs for repairs

Native-language support : ensures smoother communication with dealers

On-site expertise : certified technicians for professional service

Warranty that works

Built for speed and transparency

Warranty is often a bottleneck in the industry — but at Ananda, it’s built for speed. Our Warranty Hungarian service center, opened in 2021, manages inspections, refurbishments, and restocking for all European service points.

- Standard warranty policy : Full traceable via serial numbers

- Repair don’t replace : Professional Repairing Service Team with SOP system in a dedicated repair center

- Stock management : Parts ready for immediate replacement

Service team for brands

Project-based OEM support

While our service stations are there to support retailers, our team of service engineers is fully dedicated to bike brands — providing technical support and hands–on assistance to seamlessly integrate our e–drive systems into your e–bike projects. Whether it’s a simple spare–part request or a complex software integration, our expertise ensures that brands receive fast, accurate, and reliable support.

In Europe, our service team operates from our headquarters in the Netherlands, strengthened by engineers in Hungary, allowing us to provide localized support across the continent.

Our engineers support brands with:

- Technical support – Delivers professional on-site technical support and customized solutions

- RMA Management – Structured and transparent handling of returns and warranty cases

- Technical training – Sessions that enable brands to perform firmware updates and adjust parameters independently

Quality improvement – Systematically collects and analyzes market feedback to drive continuous product improvement

Ananda Link – Smart diagnostics in your hands

Ananda Link is our smart diagnostic tool for dealers and brands. It aims to support e-bike brands, OEMs and dealers for system diagnostics and software upgrades. Additionally, Ananda Link offers features such as historical log, diagnosis report and as a communication port with Ananda service team.

Updates
Enables rapid and reliable firmware and parameter upgrades.

System Diagnostics
Integrated testing and diagnostics with automated report generation.

Easy Diagnosis
On-the-spot issue resolution with full system reports.

Data-Driven
Direct management of firmware and parameter updates.

Call center
Expert help, no delays.

Our call center in the Netherlands connects retailers directly with trained professionals.

No chatbots, no delays, no brand intermediaries.

We understand that retailers are the ambassadors of your brand, and we share the responsibility to protect that image by giving them fast, expert support when it matters the most.

Beyond technical questions, the call center coordinates the entire service flow : From replacement requests and warranty cases (RMA handling) to spare part quotations, warehouse stock checks, and logistics follow-up.

Quick response

24-hour response time

Native speakers

Support in EN, FR, DE, NL

Real-time

Direct help & technical assistance

Process support

RMA, parts, stock and logistics coordination

Service driving innovation

From feedback to better products

At Ananda, service is not the end of the cycle — it is the beginning of the next generation. Every product quality issue is systematically fed back into our R&D teams. This structured loop ensures that issues are not only solved quickly, but also transformed into lasting product improvements.

Continuous improvement : Every complaint tracked and categorized

Direct connection : Weekly review with China-based QA

Eric, Customer service manager

“Customer feedback is integral to our product development process, ensuring ongoing quality enhancements.”

Service that moves with you

At Ananda, service isn’t a promise — it’s embedded in everything we do.

Our large–scale production capacity in China and Vietnam ensures we can deliver at speed, but it’s our service presence that makes the real difference. With dedicated teams and facilities across Europe, North America, and Asia, we are always close to the brands we work with.

From R&D engineers to logistics experts, from training sessions to hands-on troubleshooting — every part of Ananda is connected with one clear goal: to empower our brands and retailers and keep riders moving.