Service policy

Under the case  of compliance with local laws and normal using, the warranty period is 30  months from the date of manufacture to feedback date (refer to serial number  manifested on the product). If the valid purchase invoice is not provided, the  circumstance demonstrated hereinabove will be applicable.
If the valid  purchase invoice is provided, the warranty period is 24 months from the date of  issuance of the invoice. However, the Maximum warranty period will not exceed  36 months when traces back to the date of manufacture.
The first  purchaser can transfer the warranty rights to other third party under the  authorization from Ananda.  Other circumstances will be subject to the  negotiation conducted by both parties.

2.1. Product  undergo modification and maintenance in private without the authorization of  Ananda.
2.2. For  commercial or competitive purposes.
2.3. Rentals  for commercial profit, such as shared bicycles, the warranty period is 12  months.
2.4. Product  damage caused by safety accidents caused by non-Ananda product quality  problems.
2.5. Product  damage caused by human misuse, negligence, abnormal installation, abnormal  repair, abnormal maintenance, alteration, modification or other abnormal,  excessive or abnormal use, or violation of Ananda product specification.
2.6. For  damages suffered during transportation, the responsibilities of the buyer and  the seller shall be determined in accordance with the Incoterms.
2.7. Damage  caused by improper transportation or storage by the first buyer or its designated  brand or distributor.
2.8. Ananda  product is damaged due to abnormality of non-Ananda product.
2.9. Damage  caused by user configuration that has not been reviewed by Ananda or  unauthorized modification of relevant accessory parameters.
2.10. Parts and  components are not manufactured by Ananda, but are procured by Ananda according  to the buyer’s requirements.
2.11. Damage  caused by other force majeure factors.

3.1 During the  warranty period, customers can apply to Ananda for RMA.
3.2 Ananda  agrees to repair or replace (determined by Ananda) defective products in the  warranty period.  Defective products need  to be confirmed by Ananda as a quality issue.
3.3 Before  returning defective products, customers must first obtain a RMA number from  Ananda, and provide a list of defective products SN (download)
here) defective description, etc.
3.3.1 During  the warranty period, the round-trip freight for defective products shall be borne by Ananda. If the customer wishes to pick up the order or other methods, please  inform Ananda in advance.
3.3.2 The  round-trip shipping freight of products outside the warranty period is borne by  the customer.
3.3.3 The RMA  Center (Domestic & Overseas) will notify the customer of the repair fee  within one week after checking the following conditions（Except holidays). After the customer agrees and  signs back the paid repair service form, and Ananda will repair the defective  products after receiving the customer’s receipt.  (Usually, when the product has the following  conditions, pay for repairing)
*Product is out of warranty.
*Product has been misused, abused or  repaired without authorization.
*Update, rework and test products according  to customer needs.
*Products damaged due to natural disasters,  such as thunderstrikes, floods or earthquakes.
*Unauthorized changes and modifications to  the product.
*Others subject to warranty exclusions.
3.4 Anada is  committed to providing 5 years of repair service on all products sold (except  for the discontinued spare parts and unrepairable products).

4.1 There is a  product barcode sticker on Ananda products, which is the voucher of warranty,  please do not tear it!  Ananda can only  provide service while the sticker is in good condition, if the sticker is  removed, contaminated or damaged will void the warranty.
4.2 Ananda  will attach a repair record for customers’ reference when sending back the  repaired products. If you need a detailed report, please ask for it.
4.3 The  charges for repairing beyond the warranty period include:
1. Parts cost; 2. Repair labor cost; 3.  Return shipping cost.
4.4 Ananda  promises its customers the fastest possible efficiency of maintenance (RMA)  units. Products manufactured by Ananda, under normal circumstances, within 14  days to complete the repair return to the customer (excluding shipping time)  during the warranty period. Products not manufactured by Aneda, such as displays, are subject to the  original manufacturer’s maintenance period. If the commitment period is  exceeded, please contact us immediately and we will report the situation to the  customer immediately.
Note: After the purchased products exceed the  warranty period, our company will not provide maintenance services, please  contact the company’s sales department directly to purchase new products.
4.5 There is a  three – month warranty after repair, subject to the same problem. In case of  improper use by customers and force majeure factors such as thunderstrike and  natural disaster, this scope is not covered.
4.6 If the  customer has not paid the repair fee within 30 days after signing the paid  repair service order (product out of warranty), the products sent for repair  will be transferred to the Ananda scrap inventory, and Ananda will no longer  take the responsibility for custody and any other responsibility, and will not  be able to provide after-sales services.
Contact information:
E-Mail: service@ananda-drive.com
Tel:
+86(0)21-3137 1818 (China)
+31(0)24-2049583 (Netherlands)
+36  30-095 3220 (Hungary)
+39  3494624921 (Italy)