Service Engineer/Technician – USA

Service Engineer/Technician – USA

Are you passionate about technology and problem-solving?

Join Ananda, a global leader in e-bike motor systems, as a Service Engineer/Technician in the USA.
This is your chance to work with cutting-edge products and make a real impact in the cycling industry!

Location: Remote (with business travel across the U.S.)
Employment type: Full-time

Your Responsibilities

• Provide technical and service support to customers, both online and on-site when needed.
• Respond promptly to customer inquiries, issues, or complaints (within 24 hours whenever possible) and ensure proper follow-up until resolution.
• Manage product returns (RMA) in the CRM system and keep return records updated in the online tracking list.
• Plan weekly service activities, including customer visits and preventive maintenance when required.
• Participate in weekly team meetings to review customer issues, RMA cases, and service progress.
• Prepare a short monthly report summarizing key activities, main issues, and customer feedback.
• Follow up on assigned tasks within the call center project according to the project timeline.
• Maintain regular communication and strong relationships with customers to ensure satisfaction.
• Provide basic product and system training to customers, including use of Ananda Link.
• Contribute to improving service processes and efficiency through feedback and team collaboration.
• Support other departments (e.g. sales) during customer visits or events when necessary.

What We’re Looking For

• Technical Skills: Experience in assembling or repairing industrial products or equipment. Experience in PCBA welding is a plus.
• Work Experience: Minimum of 2 years in a related technical or service position.
• Authorization: Legally authorized to work in the U.S. without company sponsorship (mandatory).
• Education: Minimum of secondary education (high school diploma or equivalent).
• Languages: Fluent in both English and Mandarin Chinese; familiarity with Chinese market and culture is preferred.
• IT Skills: Proficient in Microsoft Office and ERP systems.

What We Offer

• Competitive salary based on experience and qualifications
• Partial travel reimbursement for work-related trips
• Comprehensive onboarding and training to support your success
• Essential tools provided, including a company laptop and phone
• Career development opportunities within a growing international team

Why Join Ananda?

At Ananda, we combine innovation, teamwork, and a commitment to quality to revolutionize the e-bike industry.
As a Service Engineer, you’ll play a key role in ensuring our customers enjoy seamless experiences with our products.

Take your career further by working with cutting-edge e-bike motor technology and contributing to the future of sustainable mobility.

Apply now and be part of our journey!

About Ananda :
We focus on the development, production, and sales of smart electric drive systems to establish ourselves as a leading company in eMobility and to globally promote greener drive system applications. We want to ensure accessibility and affordability for all people. Leveraging our R&D capability, our goal is to provide riders with the best eRide experience possible and support our customers. We research and develop new products and technologies, collaborate with brands to tailor solutions to their needs, and provide a full service. Ananda’s headquarters in Shanghai are supported by three additional factories in China, with recent expansion into Vietnam. To further strengthen customer relationships, we’ve established service stations in the Netherlands, Hungary, France, Italy, Japan, and the USA, with more coming soon.